Fast Cloud Consulting, Corp.

Terms of Service

Governing your use of FranFast services

Effective Date: May 18, 2026

Version: 1.0

1. Acceptance of Terms

These Terms of Service (the " Terms ") govern your access to and use of the public website at https://www.franfast.io and the FranFast Launchpad portal (collectively, the " Service ") provided by Fast Cloud Consulting, Corp., a Delaware corporation (hereinafter " Company ," " we ," " us ," or " our ").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In such case, " you " and " your " refer to that organization.

If you do not agree to these Terms, you must not access or use the Service.

Important scope notice: These Terms govern the public website at https://www.franfast.io and supplemental use of the FranFast Launchpad portal. Access to and use of the FranFast Launchpad, the FranFast Franchise Execution & Network Management Platform (Salesforce-based), Salesforce Platform subscriptions, AppExchange products, and related professional services REQUIRES the prior execution of the Company's Master Subscription and Services Agreement (MSSA) or Master Services Agreement (MSA), as applicable, including the mandatory Salesforce Service Terms of Use attached to the MSSA as Exhibit A. In the event of any conflict between these Terms and an executed MSSA or MSA, the terms of the executed MSSA or MSA shall control with respect to the licensed Services and professional services covered thereunder.

2. Definitions

For purposes of these Terms, the following definitions apply:

"Account" means a registered user account on the Service.

"Customer" means the entity (or, if no entity exists, the individual) that has agreed to these Terms and is the contracting party with the Company.

"Customer Data" means any data, information, or other content provided to or processed by the Service by or on behalf of the Customer or its Authorized Users.

"Authorized User" means an individual employee, agent, or contractor of the Customer authorized by the Customer to use the Service on the Customer's behalf.

"Documentation" means the user manuals, help materials, and other technical documentation made available by the Company describing the use and operation of the Service.

"Subscription" means the Customer's right to access and use the Service for the term and at the service tier specified in the applicable Order Form.

"Order Form" means an ordering document or online form that specifies the Service tier, term, fees, and other commercial terms agreed between the Company and the Customer.

3. Description of Service

The "Service" covered by these Terms consists of: (a) the publicly available website at https://www.franfast.io, including marketing pages, public documentation, and contact forms; and (b) the FranFast Launchpad, a guided onboarding portal made available to authorized Customers who have executed an MSSA or MSA with the Company.

The FranFast Franchise Execution & Network Management Platform (which is built on the Salesforce cloud infrastructure and licensed via the Company's value-added reseller relationship with Salesforce.com, Inc.), Salesforce Platform subscriptions, AppExchange products distributed by the Company, and related implementation, configuration, and managed services are NOT governed by these Terms. Those services are governed by the executed MSSA or MSA between the Company and the Customer, including the Salesforce Service Terms of Use (Exhibit A to the MSSA) where applicable.

The Company reserves the right, in its reasonable discretion, to modify, enhance, or discontinue features of the Service from time to time, provided that such modifications do not materially decrease the overall functionality of the Service during any active subscription period.

Certain features, functionality, or modules of the Service may be identified by the Company as beta, preview, pilot, early access, or evaluation offerings ("Beta Features"). Beta Features may be modified, suspended, or discontinued at any time and are provided "AS IS" without warranties, service level commitments, or guarantees of availability.

4. Account Registration and Eligibility

Account registration for the FranFast Launchpad is restricted to Customers (and their Authorized Users) that have executed a valid MSSA or MSA with the Company. The Company will provision Account access upon execution of the applicable agreement and pursuant to the Customer's onboarding instructions. The public website at https://www.franfast.io may be accessed without an Account for general informational purposes.

Where an Account is provisioned, you agree to provide accurate, current, and complete information and to update such information as necessary. You are responsible for safeguarding your Account credentials and for all activities that occur under your Account. You agree to notify the Company immediately at security@fastcloudconsulting.com of any unauthorized use of your Account or any other breach of security.

The Service is not intended for individuals under the age of 18. By creating or using an Account, you represent and warrant that you are at least 18 years of age.

Customer represents and warrants that neither Customer nor its Authorized Users are located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions or embargoes, and are not identified on any applicable U.S. government restricted party list.

5. Fees and Payment

Commercial terms for licensed services and professional services (including FranFast platform subscriptions, Salesforce Platform subscriptions, AppExchange products, and implementation/managed services) are set forth in the applicable Order Form and SOW executed under the MSSA or MSA. The provisions below summarize the payment terms generally applicable across the Company's commercial offerings; the executed MSSA or MSA controls in the event of any conflict.

5.1 Fees

Customer shall pay all fees specified in the applicable Order Form and SOW. Fees are payable without deduction or set-off. Unless otherwise specified, fees are non-refundable and the quantities purchased cannot be decreased during the relevant subscription term.

5.2 Payment Terms

Customer shall pay amounts due within five (5) days of receipt of invoices submitted by the Company. Any invoice remaining unpaid for more than fifteen (15) days from receipt shall accrue interest at the lesser of one and one-half percent (1.5%) per month or the highest rate permitted by applicable law. These payment terms are consistent with the Company's MSSA and MSA.

5.3 Cancellation and Refund

Cancellation, non-renewal, and refund treatment are governed by the Company's Cancellation and Refund Policy, available at https://www.franfast.io/cancellation-and-refund-policy/, which is incorporated by reference into these Terms, and by the applicable provisions of the executed MSSA or MSA.

5.4 Taxes

Customer is responsible for all taxes, levies, duties, and similar governmental assessments associated with its purchase of the Service, including value-added, sales, use, or withholding taxes assessable by any local, state, provincial, federal, or foreign jurisdiction (collectively, "Taxes"), excluding only taxes based on the Company's net income, property, or employees.

6. Acceptable Use

Customer's use of the Service is subject to the Company's Customer Acceptable Use Policy, available at https://www.franfast.io/acceptable-use/, which is incorporated by reference into these Terms. Violation of the Customer Acceptable Use Policy is grounds for suspension or termination of the Service.

7. Customer Data

7.1 Ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Data. Customer hereby grants the Company a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, display, copy, and use Customer Data solely as necessary to provide the Service to Customer in accordance with these Terms.

7.2 Customer Responsibilities

Customer is solely responsible for the accuracy, quality, integrity, and legality of Customer Data and for the means by which Customer acquired Customer Data. Customer represents and warrants that it has obtained all necessary rights, consents, and permissions to provide Customer Data to the Service and to permit the Company to process Customer Data as contemplated by these Terms.

7.3 Data Processing Addendum

The Company makes available a Data Processing Addendum (DPA) at https://www.franfast.io/dpa.pdf, which sets forth the parties' obligations with respect to the processing of personal data subject to applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws. Customer is encouraged to execute the DPA where applicable to its operations.

7.4 Aggregated and De-Identified Data

The Company may collect, generate, and use aggregated, anonymized, or de-identified data derived from the use and operation of the Service for security, analytics, benchmarking, operational improvement, service enhancement, and business purposes, provided that such data does not identify Customer, Authorized Users, or any individual person.

8. Intellectual Property

8.1 Service IP

The Service and all related materials, including but not limited to software, source code, design, text, graphics, images, video, information, applications, software, music, sound, trademarks, service marks, and other content (collectively, "Company Materials"), are owned by the Company or its licensors and are protected by United States and international intellectual property laws.

8.2 Limited License

Subject to Customer's compliance with these Terms and timely payment of all applicable fees, the Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the Subscription term to access and use the Service solely for Customer's internal business purposes.

8.3 Restrictions

Customer shall not: (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure of the Service; (b) modify, translate, or create derivative works based on the Service; (c) rent, lease, distribute, sell, resell, assign, or otherwise transfer rights to the Service; (d) use the Service for any unlawful purpose or in any manner that infringes the rights of any third party; (e) remove any proprietary notices from the Service; (f) use the Service to develop or offer a competing product or service; or (g) use the Service, Documentation, Customer Data of other customers, or any output from the Service to train machine learning models, artificial intelligence systems, or automated decision-making systems without the Company's prior written consent.

8.4 Feedback

Any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by Customer relating to the Service ("Feedback") may be used by the Company without restriction or obligation to Customer.

9. Confidentiality

Each party (the "Receiving Party") may have access to or be exposed to the other party's (the "Disclosing Party") non-public information, whether tangible or intangible, and in any form or medium, that should reasonably be understood to be confidential ("Confidential Information"). The Receiving Party shall: (a) hold the Disclosing Party's Confidential Information in confidence and protect it with no less than reasonable care; (b) use the Disclosing Party's Confidential Information solely for purposes of performing under these Terms; and (c) not disclose the Disclosing Party's Confidential Information to any third party except to its employees, agents, or contractors who have a need to know and who are bound by confidentiality obligations no less protective than those set forth herein.

The Receiving Party's confidentiality obligations do not apply to information that: (a) was rightfully in the Receiving Party's possession without any obligation of confidentiality before receipt from the Disclosing Party; (b) is or becomes publicly known through no breach of these Terms; (c) is rightfully received by the Receiving Party from a third party without any obligation of confidentiality; or (d) is independently developed by the Receiving Party without reference to the Disclosing Party's Confidential Information.

10. Security and Compliance

The Company maintains administrative, physical, and technical safeguards designed to protect Customer Data against accidental loss, unauthorized access, disclosure, alteration, and destruction. The Company undergoes an annual independent SOC 2 Type II examination of its information security controls.

Information regarding the Company's security practices, certifications, and trust documentation is available through the Company's Trust Center at https://trust.fastcloudconsulting.com.

11. Warranties and Disclaimers

11.1 Mutual Warranties

Each party warrants that: (a) it has the legal power and authority to enter into these Terms; and (b) it will comply with all laws and regulations applicable to its performance hereunder.

11.2 Service Warranty

The Company warrants that the Service will perform materially in accordance with the applicable Documentation under normal use. Customer's exclusive remedy and the Company's entire liability for breach of this warranty shall be, at the Company's option: (a) repair or correction of the non-conforming Service; or (b) termination of the affected Subscription and refund of any prepaid, unused fees for the affected period.

11.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS. THE COMPANY DOES NOT WARRANT THE AVAILABILITY, SECURITY, OR PERFORMANCE OF THIRD-PARTY SERVICES, INFRASTRUCTURE PROVIDERS, OR INTEGRATIONS NOT DIRECTLY CONTROLLED BY THE COMPANY.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUES, LOSS OF GOODWILL, LOSS OF USE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR LIABILITY ARISING FROM (A) A PARTY'S BREACH OF CONFIDENTIALITY OBLIGATIONS, (B) CUSTOMER'S BREACH OF SECTION 8 (INTELLECTUAL PROPERTY), (C) CUSTOMER'S PAYMENT OBLIGATIONS, OR (D) A PARTY'S INDEMNIFICATION OBLIGATIONS, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO THE COMPANY UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13. Indemnification

The Company shall defend, indemnify, and hold harmless Customer from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of any allegation that the Service, as provided by the Company and used in accordance with these Terms, infringes a third party's patent, copyright, trademark, or trade secret rights.

Customer shall defend, indemnify, and hold harmless the Company from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) Customer's use of the Service in violation of these Terms or applicable law; (b) Customer Data, including any allegation that Customer Data infringes the rights of any third party; or (c) Customer's failure to obtain any necessary consents from data subjects whose personal data is processed by the Service.

14. Term and Termination

These Terms commence on the Effective Date and continue until all Subscriptions hereunder have expired or terminated.

Either party may terminate these Terms or any Subscription for cause: (a) upon thirty (30) days' written notice of a material breach if such breach remains uncured at the end of such period; or (b) immediately if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors.

Upon termination of these Terms or any Subscription: (a) all rights granted to Customer under the affected Subscription shall immediately cease; (b) Customer shall pay all fees accrued through the effective date of termination; and (c) the Company shall make Customer Data available for export by Customer for a period of up to sixty (60) days following termination, after which the Company may delete Customer Data in accordance with its data retention policies.

The Company may suspend access to the Service immediately upon notice where reasonably necessary to: (a) prevent security incidents or harm to the Service or other customers; (b) comply with applicable law or governmental requests; (c) address violations of the Acceptable Use Policy; or (d) protect the confidentiality, integrity, or availability of the Service.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. Any claim arising from or related to these Terms must be brought exclusively in the state or federal courts located in Delaware, and each party hereby consents to the jurisdiction of such courts. This governing law and forum is consistent with the Company's MSSA and MSA.

16. Changes to These Terms

The Company may modify these Terms from time to time. The Company will notify Customer of material changes by posting the updated Terms at https://www.franfast.io/terms-of-service/ and, where reasonably practicable, by sending an email to the Customer's registered email address at least thirty (30) days before the effective date of the changes. Customer's continued use of the Service following the effective date of the changes constitutes Customer's acceptance of the updated Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with any applicable Order Form, the Privacy Policy, the Customer Acceptable Use Policy, the Cancellation and Refund Policy, and any DPA executed by the parties, constitute the entire agreement between the parties with respect to the Service and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

17.2 Assignment

Customer may not assign or transfer these Terms or any rights hereunder without the prior written consent of the Company. The Company may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

17.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent.

17.4 No Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, fire, flood, earthquake, pandemic, internet or telecommunications failures, and labor disputes.

17.6 Notices

Notices to the Company under these Terms shall be sent to legal@franfast.io. Notices to Customer shall be sent to the email address associated with Customer's Account. Notices shall be deemed given upon receipt.

18. Contact Information

Fast Cloud Consulting, Corp.

1395 Brickell Ave., Suite 800, Miami, FL, 33131, USA

General inquiries: info@franfast.io

Legal notices: legal@franfast.io

Privacy inquiries: privacy@franfast.io

Security inquiries: security@fastcloudconsulting.com

Billing: billing@fastcloudconsulting.com